Job Description About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.92 trillion in assets.
Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially.
Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,200 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 31 countries and territories to support customers who conduct business in the global economy.
Wells Fargo serves one in three households in the United States.
Wells Fargo & Company was ranked No.
30 on Fortune’s 2020 rankings of America’s largest corporations.
Strategy, Digital, & Innovation (SDI)
Strategy, Digital & Innovation group is responsible for Corporate Strategy and its Digital and Innovation teams.
The group positions Wells Fargo for the future by enhancing the company’s focus on planning for the digital future and investing in the customer experience.
The group leads corporate strategic planning; defines and manages digital platform standards and capabilities; and manages innovation priorities, opportunities, and companywide efforts to drive transformation.
The team works closely with the company’s Technology Group and business lines to deliver digital solutions and innovation to customers that are integrated, intuitive, and seamless across channels.
The Home Lending & Auto Digital Sales and Service Leader will lead a team primarily responsible for delivering against the shared digital account opening and onboarding goals of the Home Lending and Auto line of business teams; and delivering world class digital servicing capabilities for those products.
The team will scrutinize the digital sales funnel for opportunities; and build, maintain, and own new digital sales capabilities.
The team will also build new experiences for customers to manage their home and auto lending accounts.
This leader will lead a team of digital product leaders and influence cross-functional teams to strategize, prioritize, implement and measure our success.
As a digital visionary and customer advocate, this leader will have responsibility for establishing business objectives, overseeing planning, identifying strategic opportunities, partnering with product management (inside and outside of Wells Fargo Digital), program management, experience design, and technology teams to pioneer the next generation of our digital banking experience.
This leader will be a passionate advocate for the customer and will be knowledgeable about cutting-edge features, functionality and experiences within and outside of financial services.
They will use this perspective to collaborate with senior and executive management to influence the long-term strategic direction of Wells Fargo’s online platform.
This leader should have experience working in an agile organization and building and leveraging customer journeys to drive experiences.
This leader should be a strategic thinker, have strong communication skills, a proven history of leading teams, being data and outcome driven and have a history of driving strategies to a successful implementation with positive outcomes.
Key responsibilities and accountabilities include the following: Develop the product vision for digital home and auto lending capabilities in partnership other digital product and capability teams, experience design and technology Drive alignment on the vision and roadmap based on desired customer and business outcomes; translate the vision into an implementable plan, and provide leadership to the cross-functional team to deliver on the plan and continue the digital and mobile evolution Obtain appropriate strategic buy-in and help solve complex issues in conjunction with program leaders, product leaders, and channel leaders Advocate on behalf of the team on key decisions, requirements, customer needs, etc.
Ensure understanding of the full program, so that we can make the best changes for our customers and company Lead a team of digital product managers Function as a key member of a high-performing, respected, collaborative leadership team Ensure strong risk management practices are created and maintained The Candidate
The successful candidate will possess a strong understanding of digital product/channel management, and be able to expertly communicate across the business and enterprise at all levels.
Critical success factors will include the ability to manage effectively in a matrixed organization, develop partnerships with many stakeholders and lead through influence.
The candidate will need to have a strong understanding of consumer lending products, know the customer expectations and needs and the ability to translate a vision into execution.
The candidate must take a data-driven approach to advocate for change, and to enable decision-making, and will be a strong collaborator, balancing the needs of the customer, team members and business in their day-to-day decision making.
The role requires a sense of urgency, passion for results, and personal accountability for achievement. Required Qualifications 10+ years of leadership experience 10+ years of experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, or digital consulting Other Desired Qualifications 8+ years of management experience in a digital, financial services or technology environment 5+ years of experience in the consumer lending industry, with preferred experience in Home and/or Auto Lending Proficient in customer journey, business case realization and portfolio management Experience leading in an agile organization and knowledge of agile development processes Proven and demonstrated leadership skills including relationship building, change leadership, partnering and collaboration skills with clear ability to influence, gain buy-in and negotiate with a diverse group of key business partners/leaders Excellent written and verbal communication skills with experience presenting to senior management and ability to articulate key messages around risk, issues, customer impacts, etc.
in a straightforward and understandable manner Ability to energize and motivate others; thrives in teams; highly inclusive and collaborative with proven ability to lead through influence vs.
authority Proven success achieving objectives requiring a high level of cooperation from other parts of the organization to collaborate, initiate action planning, manage change, as well as make high impact decisions that advance the progress of the organization Excellent problem solving and analytic capabilities utilized to identify improvement opportunities, as well as creating approaches/programs to address those issues Job Expectations Ability to travel up to 25% of the time Disclaimer All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check.
Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
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Job Description About Wells Fargo