nnTier I Telecommunications Technical Support Engineernn nn n nn nnPlay an integral role providing Help Desk technical support, administration and user education for our client”s PBX cloud telephony technologies.
Join the team representing the world”s first global business phone system, 100% integrated CTI (Computer Telephony Integration) being fully embedded and managed entirely within the Salesforce CRM.
nn nn nn nnExperience:nn nn-Strong communication skillsnn nn-Minimum 1 years” experience in a Tier 1 Customer Help Desk technical support role.nn nn-At least 1 years” experience in a VOIP (Voice over Internet Protocol) Service Provider/ Telecommunications environment.nn nn-At least 1 years” experience supporting cloud technologies.nn nn-Knowledge of VoIP including SIP (Session Initiation Protocol), RTP (Real-time Transport Protocol) and WEBRTC (Web Real-Time Communication) protocols.nn nn-Good Knowledge of CRM, preferably Salesforce.nn nn-Knowledge of standard PSTN (public switched telephone network) and Mobile telephony networks.nn nn-Understanding of networking such as Firewalls, DHCP (Dynamic Host Configuration Protocol), NAT (Network address translation) and DNS (Domain Name Servers).nn nn-Network troubleshooting skills, including PCAP (Propagation Conditions Adaptation Protocol) and Wireshark open-source packet analyzer.nn nnby JobblennThe post Help Desk Support Specialist first appeared on Illinois Talents.