Job Description – Technology Project Manager – ITID (0000EX25)
Technology Project Manager – ITID : 0000EX25
At HSBC, the health and well-being of our employees remains of utmost importance.
Many of our roles are permitted to work from home (in states in which HSBC is licensed to operate) until further notice.
Technology is rapidly changing, with customers wanting to interact more quickly and securely with their service providers.
For HSBC Technology, the ability to deliver innovative technology, rapidly, continuously and safely, is at the heart of delivering the simpler, faster, better banking experience that our customers and colleagues expect.
IT Infrastructure Delivery (ITID) encompasses approximately 6,000 colleagues spread across 45+ locations.
The annual budget is over $1.5 billion and our infrastructure and services support over 250,000 colleagues and 50+ million customers.
ITID is part of the Technology organisation whose ambition is to be the world’s leading financial services technology team and are on a journey to transform accordingly.
With this level of transformation, we also need to be cognizant of the impact of all these changes on Digital Business Services and HSBC, ensuring that the right level of governance, controls and reporting is in place and managed appropriately.
The ITID PPM Project Managers lead and manage large scale complex global strategic change projects/programmes and business transformations with the business and delivery partners (circa $15m + budgets, matrixed teams, multiple business lines).
They act as a role model, leading as one global team, demonstrating active leadership and communication.
As a senior leader they need to be able to operate at executive level, across regions and global businesses.
Project Managers are responsible for deploying the Business Transformation Frameworks within their project/programme and instilling excellent project/programme disciplines within their project/programme and across Global Change Delivery and the HSBC Group.
The role holder has end to end responsibility for all aspects of the project/programme, including definition, planning, execution & implementation, governance & control, financial, resource and change management.
They are also responsible for effective handover of the project/ programme into Business as Usual operations to support effective benefits realisation.
They work closely with their respective Portfolio Manager, the Global ITID PPM Practice team and their senior stakeholders to ensure alignment of their proejct/ programme with the wider change portfolio and the Group Strategy, Values and Behaviours.
Project Managers will often play a people / team management role within the projects / programmes they work on.
They may also have line management responsibility for a group of more junior resources within their resource pool (as related to their job family).
The specific purpose of this role is to establish and deliver (manage / direct / track) and report progress on a number group wide projects/programmes that will ensure that HSBC meets its obligations in respect of a number of key Intrastructure Delivery capabilities.
The role holder will lead and be the point of contact for all ITID PPM in USA.
This role holder will establish and deliver projects/programmes within the ITID PPM Change the Bank (CtB) portfolios which could include but is not limited to: Service Sustaining portfolio (SSP), Transformation, ITID Corporate Real Estate portfolio.
As Project Manager in the ITID CtB programme, the role holder will provide direct oversight of the programme(s)/ project(s)’, financial and outcome accountability, reporting to a Portfolio Manager within ITID.
In executing this role, the Project Manager will need to: build strong relationships with senior stakeholders within IT, Global Businesses, Finance work closely with their respective Portfolio Manager, the Global ITID PPM Practice team and their senior stakeholders to ensure alignment of their project/programme with the wider change portfolio and group strategy, values and behaviour provide board level overview of progress, lead and direct multidisciplinary teams across all global businesses, global functions and regions lead end to end execution and responsibility for all aspects of the project/programme, including definition, planning, execution & implementation, governance & control, financial, resource and change management.
Provide financial analysis, including being able to contextualise financial data into business activities and conclusions Ensure the adherence to financial processes and procedures at project/programme level, as set and communicated by HSBC Group, regulators and ITID PPM Practice.
Own the the identification and escalation of any budgetary related risks, issues and opportunities to portfolio/function as appropriate.
have responsibility for effective handover of the project/programme into Business as Usual operations to support effective benefits realisation.
have responsibility for deploying the Business Transformation Frameworks and respective methodologies within their Programme/Project and instilling good programme/project disciplines within their project and wider team.
Impact on the Business Function Plans effectively around delivery constraints and optimizes the programme/project plan to maximize benefits and minimise risk.
Develops the plan within constraints, considering the delivery approach, key milestones and dependencies within the plan, requirements and scope, effort and resources, budgets and quality.
Ensures the baseline measures are established which include scope, requirements, benefits, schedule and budget are managed as outlined in project and programme management frameworks.
Identifies and intervenes where there is slippage and variance from plan.
Plans and tracks operating and capital spend within budgetary constraints and reports risks and discrepancies.
Tracks and reports on financial business case commitments and ensures adherence to financial processes.
Leads by example and encourages excellent financial management in others.
Oversees the tracking of projects(s) risks, issues, dependencies and assesses the impacts on the benefit realization for the project(s) and takes action to minimise impact, actively challenging and removing obstacles Influences and collaborates with ITID and other ITD and global business stakeholders and partners to drive the transformation outcomes.
Represents ITID, where necessary, at discussions regarding project/programme prioritisation and to create buy-in for risk mitigation and contingency plans Obtains sponsor and stakeholder buy in to plans, key commitments and changes against baseline as they arise Obtains sponsor and stakeholder sign off for deliverables, formally closes project, assesses stakeholder satisfaction and captures feedback.
Captures key learns from each project.
Articulates to stakeholders the targeted benefits and takes joint responsibility for benefits realization Manages the initiative sponsor(s), working with them to ensure project deliverables are met Plans and manages the implementation of multiple people related transformation projects, to ensure business benefits are realised and that the transition from current state to target state is smooth.
Ensures that the ITID organization and other change audiences are ready, willing and able to function in the new business environment.
Works closely with delivery partners on planning, design and estimating, bringing together teams; actively managing dependencies between these teams and other projects and prgrammes Sets the pace and operating rhythm, driving a culture of achievement and ensures pace by identifying and removing barriers to transformation projects/programmes and their success Promotes pace and energy within the team and leads by example Customers / Stakeholders Provides key inputs in the delivery of highly complex and business critical change effort in accordance with industry best practices and methodologies in the process of establishing creditability for ITID.
Monitors and reports on the project/programme/portfolio and intervene when project/programmes go off track Provides timely updates for the Global/Regional/Business/Functions Enables Executive Leadership Teams to review the performance against the project/programme objectives and identify future roadmap Ensures all agreed costs, quality and delivery commitments to stakeholders are met Evaluates delivery quality of Change the Bank (CTB) projects/programmes using Key Performance Indicators (KPIs) or surveys Proactively monitors areas of concern and risks within the portfolio and provide recommendation to mitigate them to ensure Service Level Agreements (SLAs) of delivery are met approach Promotes adherence to project/programme governance model and use of Group defined standards and tools for processes such as risk logs, change control and resource requests Sets the pace and operating rhythm of the project/programme, driving a culture of achievement and ensures pace by identifying and removing barriers to project success Demonstrates financial acumen to develop a Global business case, including investments, detailed benefits and link to overall finances of the business Ensures Global/Regional teams following frameworks aThe post Technology Project Manager – ITID first appeared on Illinois Talents.
Job Description – Technology Project Manager – ITID (0000EX25)