Job Description This position holds the responsibility for making the initial telephone contact with prospective customers, establishing a positive and professional impression of FASTSIGNS.Among the qualities to be desired for this position: a pleasant and clearly understandable phone voice, a relaxed manner, mature social skills, organizational ability, and a positive attitude.RESPONSIBILITIES1. Use lead generation software and other lead generation methods to develop call list.2. Greet clients in the lobby and answer center’s phones.3. Explain the benefits FASTSIGNS offers and determine the need for a personal sales visit.4. Understand and follow the national marketing program as it relates to the center.5. Ability to learn in a fast-paced environment.6. Follow up with customers by sending in-store marketing materials; use the POS to generate lists (e.g. Thank You cards, Miss You cards, etc.)7. Help to keep the Center clean and organize.8. Organize and exhibit at specified networking and trade show functions.9. Organize and execute customer appreciation activities and events.10. Generate estimates using our POS system and email in a timely manner.11. Follow up with all leads generated from activities, enter contact data in POS system and ensure that action is taken (sales person visit, CSR quote generated, etc.).12. Order appropriate materials for in center use and marketing activities.13. Call inactive customers to verify contact information and ask about additional sign needs.TYPICAL PHYSICAL DEMANDS1. Ability to be seated and speak on the phone for long periods.2. Ability to operate a computer and observe the monitor for long periods.The post Customer Service Representative first appeared on Get a Job Virginia.