CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U. S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U. S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.
Functions as the primary point of contact for patients after their initial diagnosis. The role and responsibility is to effectively support the education of the patient and family about the disease, assist to coordinate care, advocate for and effectively access support services, and identify and resolve barriers which prevent optimal care to occur. Sustains the patient until they have sufficient knowledge and resources to self-direct care. Develops an effective relationship with both the patient and with the various members of the healthcare team to ensure a patient-centered care experience throughout the treatment processes. Coordinates information for the patient, significant others, and all providers to assist in decision-making processes, and Serves as a liaison between treatment program(s) and the referring physicians. Identifies quality metrics which assess processes and provide measurement to determine satisfaction with the program and identify improvements of the navigation initiatives. Also, collaborates with the service line and marketing team to promote the Navigator Program.POSITION RESPONSIBILITIES
1. Performs case finding to ensure maximum number of patients are contacted during high stress points2. Introduces the navigation services with intent to coordinate care, decrease potential barriers to care, and to assess potential additional resources to support needs of the patient or family3. Initiates contact with all newly identified patients via face to face meeting, telephone, e-mail, or mail as soon possible, and completes the patient needs assessment within the required timeframe of initial patient contact4. Educates patients/family on disease specifics, processes, and treatment options or appropriate clinical trials to enable patient-led treatment decisions5. Establishes and Coordinates a supportive care plan with goals and interventions based upon treatment and individual patient/caregiver needs, preferences, beliefs, and values; and up- dates the plan as changes occur6. Throughout the care continuum, identifies, advocates, and Coordinates patient access to community support services and System’s resources based upon identified recommendations from the healthcare team, patient needs, and/or insurance coverage7. Schedules and Coordinates appointments/services for patients; streamlines care path transitions and logistical issues; Coordinates travel arrangements as needed8. Advocates for disease survivors, co-survivors, and Implements survivorship activities9. Ensures safe care to patients by adhering to established policies, procedures, and accuracy of practice10. Remains up to date with advances in the assigned role, and integrates knowledge into on-going practices; attends and Participates in meetings, Multidisciplinary Boards, and other meetings deemed pertinent
Education and Licensure Required:
*Bachelor’s Degree – Nursing*Registered Nurse (RN)
Minimum Experience:*Three (3) years of patient care experience in the applied area*Experience in program development
Minimum Knowledge, Skills, and Abilities:
*Able to communicate/advocate effectively with patients, families, physicians, and other health care team members*Able to manage a team and work with others within a team to ensure quality patient care*Strong critical thinking skills*Demonstrated a high level of understanding of the illness and treatment modalities*Demonstrated sensitivity in coordinating care for patients from a variety of ethnic, cultural, and social economic backgrounds, and with varied medical and developmental needs*Knowledge of community resources, and how to access them effectively and efficiently*Able to set priorities and meet deadlines*Skilled in assessing and coordinating patient needs
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