The System Administrator Senior – Level on call 24 hours a day, 7 days a week, and 365 days a year as the primary person to resolve system problems, be responsible for the day-to-day operations, and primary for monitoring/investigation of segment interfaces. The System Administrator Senior – Level is responsible to manage the other site engineers and works with the ISP teams, system users, and the ESC, to investigate and resolve system anomalies. The System Administrator Senior – Level will provide rotating site support 7 days a week and 24 hours a day to ensure system issues are identified and resolved to minimize operational impacts.
Required to be on call 24 hours a day, 7 days a week, and 365 days a year.
Develop the site schedule with the other site leads.
Represent the O&S team/EDM PMO in daily T-TX and ESC ISP status briefings in addition to participating in TEMs, SRTs, and site stand up coordination and performance tuning events.
Simultaneously monitor multiple suites identifying system issues using monitoring and maintenance scripts and researching a wide variety of logs and correlating the integrated operation of those suites to ensure mission capabilities are maintained.
Manage multiple shifts of O&S engineers, which consists of personnel across the Panama shift.
Provide supervisory assistance with Prime site leads, including developing schedules, monitoring site activities, and providing constructive feedback and coaching to the team members.
Represent the O&S team during the weekly Failure Review Board.
Provide input to assist the Factory in the root cause analysis and to determine the actual availability that is reported to the EDM GPOC on a weekly basis and in the Monthly Availability Report.
Provide on-the-job training (OJT) to new hires and additional training on new changes to the other System Administrators.
Coordinate and submit the maintenance requests to the ESC government leadership and when needed, due to unexpected disruptions.
Perform application start-up and shutdown in support of maintenance and installation activities.
Provide on-call and surge support for outages.
Monitor the system using diagnostic tools and other monitoring capabilities.
Create and maintain user accounts and group assignments.
Analyze and evaluates performance metrics.
Coordinate with ISP personnel to perform scheduled system backups of the application and data in compliance with site security and disaster policies.
Enter and track site discrepancy reports (DRs) within the tracking system, assist with DR investigations, regression test DR fixes, and works with software developers to resolve the DR.
Schedule, perform, and record routine preventative maintenance of the application.
Collect metrics and report the information to the ASP Site Lead as required.
Maintain user and maintenance manuals and documentation as directed.
Work with database and system administration support personnel to convey and investigate system anomalies.
Perform queue management, narrowband processing, and releasability tasks.
Investigate application operational issues and perform problem escalation with vendor, factory, and Subject Matter Experts (SME) as required.
Ensure system issues are identified and resolved, minimizing operational impacts.
Other duties as assigned
Bachelor’s degree and 10+ years of relevant work experience.
4+ years of additional relevant work experience can be used in lieu of the degree requirement.
Experience to include:
Experience with UNIX/LINUX based operating system.
Experience with Oracle or other relational databases.
Experience with Microsoft Office, including Excel, PowerPoint, and Word.
Recent hands-on program experience required.
TS/SCI clearance required.
Knowledge, Skills and Abilities
Ability to create and maintain scripts required to automate system activities is required.
Basic knowledge of Linux commands (e.g. can “ls”, “cd”, “pwd”, “grep”).
Knowledge of all Microsoft Office products, including Mail, Word, and Excel, etc.
Strong analytical and problem solving skills.
Strong work ethic.
Have attention to detail and organizational skills.
Have excellent communications skills.
Have excellent interpersonal and customer service skills.
DOD and/or intelligence community experience preferred.
Ability and willingness to work with the team even if it includes performing routine tasks.
Ability and willing to learn new things to work towards becoming a more advanced Application Support Engineer.
Ability to work independently and yet be effective within a team setting.
Must be capable of managing multiple efforts with time related constraints in a fast-paced contracting environment.
Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals.
Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
Excellent skills in Microsoft Word, Excel, and other Office applications.
Proficient with Microsoft Office applications.
Experience working in a home office setting.
Ability to train end users on frequently asked technical issues.
Ability to provide technical assistance and support over the phone with good phone skills and a professional demeanor.
Previous customer service experience strongly desired.
Good problem-solving skills with the ability to visualize a problem or situation and think abstractly to solve it.
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